Effective Date: January 1, 2026

​

Last Updated: January 1, 2026

​

​

​

1. Introduction

​

TH Residential Inc, operating as Tristen Heimann ("we," "us," or "our"), operates tristenheimann.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or use our services as a real estate broker affiliated with Luxury Living in Chicago, Illinois.

 

By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

​

​

​

2. Information We Collect

 

Information You Provide Directly

We collect personal information that you voluntarily provide to us through contact forms on our Website, including:

​

• First and last name

• Email address

• Phone number

• Property preferences and inquiries

• Any other information you choose to provide in communications with us

 

​

Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

​

• IP address

• Browser type and version

• Pages visited and time spent on pages

• Referring website

• Device information (type, operating system)

• Cookies and similar tracking technologies

 

TWIPLA is a website analytics service that measures traffic on our website and collects general information from our website visitors. We create statistics to improve the experience of our website visitors. We never use cookies for this purpose. As a website operator using TWIPLA to conduct reach measurement, depending on the level of data protection we have activated, we may process information about the device you are using and its characteristics, information about technical characteristics of the website visit, the number of page visits and statistically relevant behavior of our website visitors. The technology does not use the collected data to identify individual visitors or to match the data with additional information about an individual user. Depending on the location from which you access our website, TWIPLA may not collect any information about the device you are using due to our technical settings.

 

 

​

3. How We Use Cookies

 

Our Website uses cookies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us:

​

• Understand how you use our Website

• Remember your preferences

• Provide personalized content

• Improve our services

• Deliver relevant advertising through retargeting

 

You can control cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Website.

 

​

 

4. How We Use Your Information

 

We use the information we collect for the following purposes:

​

• To respond to your inquiries and provide real estate services

• To communicate with you about properties, appointments, and transactions

• To send marketing emails and newsletters (with your consent)

• To send transactional messages such as appointment reminders via text or email

• To improve our Website and user experience

• To comply with legal obligations and protect our rights

• To share with Luxury Living brokerage for administrative requirements

• To analyze Website traffic and user behavior through analytics tools

 

 

​

5. CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

​

To be in accordance with CAN-SPAM, we agree to the following:

​

      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.
 

If at any time you would like to unsubscribe from receiving future emails, you can email us or use the unsubscribe link at the bottom of each email, and we will promptly remove you from all correspondence.

 

​

​

6. Advertising and Retargeting

 

We use advertising and retargeting tools to show you relevant ads on other websites and platforms you visit. These tools may use cookies and similar technologies to track your browsing activity. You can opt out of interest-based advertising through:

​

• Network Advertising Initiative: http://www.networkadvertising.org/choices/

• Digital Advertising Alliance: http://www.aboutads.info/choices/

• Your browser's privacy settings

 

 

​

7. How We Share Your Information

​

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

​

With Luxury Living: We share client information with our brokerage, Luxury Living, for administrative and compliance requirements.

 

Service Providers: We use HubSpot as our content management system, which may process your information to help us operate our Website and communicate with you. We also use Google Analytics for website analytics.

 

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

 

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

 

​

​

8. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

​

​

​

9. Your Rights and Choices

​

You have the following rights regarding your personal information:

​

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal obligations

• Opt-Out: Unsubscribe from marketing emails 

• Cookie Control: Manage cookie preferences through your browser settings

 

To exercise these rights, please contact us using the information below.

​​

​
 

12. Children's Privacy

​

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

 

 

 

13. Fair Housing Commitment

 

We are committed to compliance with all federal, state, and local fair housing laws. We do not discriminate based on race, color, religion, sex, national origin, familial status, disability, or any other protected class.

 

 

 

14. Third-Party Links

​

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

 

 

15. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Your continued use of our Website after changes are posted constitutes your acceptance of the updated policy.

​

​

​

16. Contact Us

​

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

​

TH Residential Inc
d/b/a Tristen Heimann
Luxury Living
Chicago, Illinois
Email: tristen@luxurylivingchicago.com
Phone: (312) 833-3769